Frequently Asked Questions

Do you provide free guidance on choosing the right vibrator?

Absolutely! Feel free to contact us at info@toii.shop, or initiate a conversation with us using the Chat feature located at the bottom right corner of our website. Our team is dedicated to assisting you whenever you need us."

How do I return or exchange an item? - Our Guaranteed Pleasure Policy.

Returns are accepted only for unopened packages with the safety seal intact and within 14 days after delivery. You will receive a full refund or store credits for your next purchase. Returns are paid by the customer.

We aim to ensure a satisfied experience with your toii purchase. If you're not satisfied, please contact us at info@toii.shop for a 20% discount on your next purchase.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by PayPal, Visa, Mastercard, and American Express.

What are your shipping options? - Free shipping ALL toiis

Currently we can only offer one standard shipping option. We offer free shipping for ALL orders in United States and Canada

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Can I cancel my order after I've made a purchase on the website? -You can.

We allow cancellation and order changes within 24 hours of placing your order.

If you request order cancellation within 24 hours, we will refund the entire amount of the order.

If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order (REFUNDS Will Be Given Out within 72 Hours).